With the aim of to improving our customers’ satisfaction, we created appropriate systematic foundations so that a two-way effective communication with our customers is established. Through these communications we use their opinions to improve quality level of our products and services. Punctuality and arriving on time at clients place, is respect to customers right. Any service request from clients should be performed as soon as possible. Establishment of customers club and operators club: aiming to improve loyalty level and two way communication with customers and machines operators. In order to enhance the knowledge and technical capabilities of machines operators and workshops supervisors, professional training courses are held in clients’ shops.